Why Is the Movie I Bought on Itunes Not Showing Up and Wants Me to Buy It Again
Request a refund
If you made a purchase using your iPhone or iPad, or signed up for a YouTube paid membership via Apple tree, you lot'll demand to arrive affect with Apple support to request a refund. Apple's refund policy will apply.
If you'd like to report an unauthorized purchase on your YouTube account, visit this commodity for more information and file a merits.
Refunds may be bachelor for the following YouTube services and memberships. Not all payments on YouTube services and memberships are refundable. Run into below for details.
YouTube membership refunds
To request a refund for a YouTube Premium or a YouTube Music Premium membership, click the push button below.
REQUEST A REFUND
Refunds are not available for partially-used Annual Plans. If you purchased an Annual Plan, and need to cancel it, arrive affect with YouTube Support. If y'all want to report a fraudulent transaction, file a claim here.
Looking for a aqueduct membership refund? Aqueduct memberships are unlike from YouTube Premium and YouTube Music Premium memberships. Acquire more about aqueduct membership refunds.
You lot may cancel a YouTube paid membership at any time. Once you abolish, you will not be charged again, and your benefits will keep until the end of the billing bike. Yous won't be refunded for the length of fourth dimension between when you abolish and when your membership officially ends.
If content or features related to your YouTube paid membership are
- Defective
- Unavailable
- Do non perform as stated
Movie & testify refunds
If you're experiencing issues playing a film or Goggle box show that you've purchased, bank check out these troubleshooting steps for help.
If you haven't watched your evidence or pic, you can request a refund within 7 business days of the purchase.
On your Android device:
- Open the YouTube app, and select your contour picture.
- Tap Purchases and memberships
Purchases.
- Tap the 3-dot Menu adjacent to the item you would like refunded.
- Tap "Problem with buy?"
If your refund is approved, you volition get a confirmation on the next screen. If you are not able to request a refund directly from this page, and if the motion picture or show y'all rented or purchased is:
- Lacking
- Unavailable
- Doesn't perform as stated
You can go in impact with our support team to asking a refund.
If a refund request is granted, we'll remove admission to the content and your coin volition be returned inside the refund timelines listed below.
If you purchased a Boob tube show or moving picture via Apple, y'all'll need to go far bear on with Apple Support to request a refund. Apple tree'due south own refund policy will apply.
Other refund policies
Paid virtual events
If y'all're experiencing issues playing a live result that you've purchased, cheque out these troubleshooting steps for help.
If y'all oasis't watched your event, you tin can request a refund within 7 days of the purchase.
On your Android device:
- Open the YouTube app, and select your profile picture.
- Tap Purchases and memberships
- Next to the item you lot'd like to refund, tap More than
If your refund is approved, you'll become a confirmation on the next screen. We'll remove admission to the content and your money volition exist returned inside the refund timelines listed beneath.
If yous purchased a paid virtual event via Apple, yous'll demand to get in touch with Apple Support to request a refund. Apple'southward own refund policy will apply.
Troubleshooting
If y'all accept one of these problems, you lot can get in affect with our support squad to request a refund.
- You tin't request a refund by post-obit the directions above.
- The outcome yous rented or purchased is lacking, unavailable, or doesn't perform as stated.
Technical troubleshooting
If you're experiencing issues joining a live effect that you've purchased, check out these troubleshooting steps for help.
Refunds
You tin request a refund upwards until the scheduled offset fourth dimension of the event.
For purchases made on your Android device, follow these steps on your reckoner:
- Go to youtube.com/purchases.
- Go to the detail that you would like refunded.
- Select Trouble with purchase?on the item.
- Click Request a refund
If your refund is canonical, you'll get a confirmation on the side by side screen.
If a refund asking is granted, we'll remove access to the content and your money will be returned within the refund timelines listed below.
Super Conversation
Super Conversation voluntary payments are non-refundable. If you notice an unauthorized Super Chat charge on your account, y'all can study the unauthorized accuse.
If you purchased a Super Chat on an iOS device, you lot'll need to contact Apple support to request a refund. Apple's own refund policy volition apply.
Super Stickers
Super Sticker voluntary payments are non-refundable. If you lot notice an unauthorized Super Sticker charge on your account, y'all can report the unauthorized charge.
Super Thanks
Super Thanks voluntary payments are non-refundable. If you lot notice an unauthorized Super Cheers charge on your account, you can report the unauthorized accuse.
Donations
Aqueduct memberships
Yous may cancel your paid channel membership at any fourth dimension. Once y'all cancel, y'all won't be charged once again. You'll be able to use the bluecoat and take access to creator perks until the end of the billing bike. Notation that you won't be refunded for the period of time between when you cancel and when your channel membership officially ends.
If you discover an unauthorized channel memberships charge on your account, follow these steps to written report the unauthorized charge. If creator perks or other features of your paid aqueduct membership are defective, unavailable, or do not perform as stated, yous may contact our back up team to request a refund at any time. We do non provide refunds or credits for partially elapsed billing periods.
If you lot're a member who signed up via Apple, you'll demand to contact Apple back up to request a refund for your paid channel membership. Apple'due south refund policy will apply.
How long refunds have
Refund timelines
Refunds from YouTube are returned to the payment method used to brand the original buy. Refunds have different amounts of time depending on how yous paid.
If your refund is taking longer than expected, check your refund status on your Google Payments business relationship. If the status is "Refunded," you'll observe a credit on your form of payment. If the condition is "Canceled," the order was not charged and you lot will not detect a credit on your form of payment.
| Payment method | Estimated refund time |
|---|---|
| Credit bill of fare | three–5 business concern days Processing time may be affected by the carte du jour issuer and sometimes takes upwards to 10 business days. If your credit menu is no longer active, refunds will become to the depository financial institution that issued your carte. To recover funds, go far touch with the bank. |
| Directly carrier billing (prepaid / pay-every bit-you-get) | 1–thirty business concern days Processing fourth dimension may be affected by your carrier and sometimes takes longer. |
| Direct carrier billing (postpaid / contract) | 1–2 monthly statements Processing time may be affected past your carrier, but refunds volition usually appear within 2 monthly billing statements. If it takes longer, go far touch with your carrier to check the status. |
| Google Play balance (souvenir carte du jour or credit balance) | one concern day Refunds appear in your Google Payments account. Occasionally, the refund can have up to 3 business organization days. |
| Google Pay balance | ane business day Refunds announced in your Google Pay account. Occasionally, the refund tin can take upwardly to 3 business days. |
| Online Banking | iv–x business organization days Processing time depends on your depository financial institution, but typically takes from 4 through 10 business organisation days. |
| PayPal | iii–v business organization days Refunds tin accept up to 10 business days. If y'all're returning the coin to a payment method within PayPal, become in bear on with PayPal for more info. |
| iTunes | If you purchased your YouTube Premium membership using iTunes, y'all'll demand to get in touch on with Apple tree support for the condition of your refund. |
| Unified Payments Interface (Republic of india only) | 3 business days Unified Payments Interface (UPI) refunds appear in your bank business relationship. If coin was debited from your account but y'all did non receive the good(s) or service(due south) that you intended to buy, nosotros volition automatically initiate a refund to your bank account. If you don't receive the refund within 3 days of the transaction, please contact us. |
| Payco (Korea only) | three–5 business days A refund can sometimes take up to x business days. If it takes longer, get in touch with PAYCO for more detailed data. |
| KakaoPay (Korea simply) | 3–v business days A refund can sometimes accept upward to 10 business organisation days. If refund takes longer, arrive bear on with KakaoPay for more detailed information. |
| Mercado Pago (Brazil just) | 3–5 concern days |
| my paysafecard (Poland, Republic of cyprus, Czechia, Slovakia, Slovenia, Republic of austria, Belgium, kingdom of the netherlands, Portugal) | 3–5 business days |
| ZaloPay (Vietnam only) | 1–5 business days |
| VTC Pay (Vietnam only) | ane–v business concern days |
| Go Pay (Indonesia only) | 1–5 business organization days |
| AliPay (Hong Kong) | ane–ii business days |
If yous have questions on refund timelines, get in touch on with our back up team for more info.
Notation: Starting in 2022, new YouTube Premium and Music Premium subscribers who signed upward on Android will be billed via Google Play. Existing subscribers are non afflicted by this alter. You lot can visit
pay.google.comto meet contempo charges and check how yous are billed. To request a refund for a Google Play purchase, follow the steps outlined
hither.
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Source: https://support.google.com/youtube/answer/1286015?hl=en&co=GENIE.Platform%3DAndroid
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